init.pk is an online grocery store delivering all that you need at your doorstep the same day. With our virtual shopping feature you can order all that you need online and our rider will physically go to the store to find the required products for you. To maintain quality and transparency, we’ve certain terms & conditions that we urge our platform users to follow
– As soon as we receive your order we will do a confirmation call, upon confirmation your order will be processed and will be sent to the rider for further action. If we couldn’t get a confirmation on a call we will hold your order for next 48 hours after which it will be cancelled and you’ll have to re-order it.
– Prices are subjected to increase or decrease. Since we are not the sellers so there are chances that the price might increase at the time when our rider will be sourcing your products. If a price difference is more than PKR. 50/- in a product we will communicate it to the customer and upon their approval we will buy it and if the increase is less than the above mentioned amount we will buy it and send the updated invoice to the customer.
– All the order receipts are submitted to the accounts department as soon as the order is bought and the rider leaves the store. You’ll get an init.pk invoice which will be final and will be payable.
If any product is not available we will inform the customer and ask for a replacement.
– After 15 minutes of confirmation call, no order can get cancelled as we will start proccuring your prerequisites. In case a customer wants to cancel the order they have to pay for the products and delivery charges. If any one doesn’t comply with it we will block the user from our platform along with their address and their phone number will be blocked on our system as well.
– Since we are sourcing the products from local big marts so the availability is conditional. Our riders will search for the products in all the marts but incase of shortage, init.pk will not be held accountable for this and the things that have been bought will be delivered to you.
– In case, if you want to cancel the order if one thing is not available please mention the product name in the notes while placing the order or on confirmation call.
– We deliver the same day if the order is placed before 3:00 pm. All the orders placed after 3:00 pm will be shifted to the next day and they will be bought and delivered on the next day.
– Init.pk will not be held responsible if your order gets delayed or cancelled due to any lock down or national emergency scenario.
– Please expect a delay in the delivery in case of rain or any other bad weather conditions.